Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
TriNet Review
Small business owners “hat rack” outsourcing HR, Benefits, and Payroll functions.
TriNet
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
It's Been Challenging!
TriNet - A Great Solution for Small to Medium Sized Companies.
TriNet
Optimistic for some improvement.
Once you join Trinet you will be pleased
TriNet Fits the (not too large) bill - with superb Customer Support, to boot
How TriNet Differs From Its Competitors
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (641)9.191%
- Update personal information (655)8.383%
- Pay calculation (654)8.282%
- Benefit plan administration (665)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
33 people also want pricing
Alternatives Pricing
What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7Employee demographic data(422) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(462) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(432) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(520) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(354) Ratings
Organizational charting is the ability to create hierarchical charts.
- 6.9Organization and location management(372) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(483) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(654) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(179) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(665) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(617) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.1Salary revision and increment management(539) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.4Reimbursement management(330) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(346) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.1Balance details(408) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(328) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(641) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.3Update personal information(655) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(551) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.8Employee recognition(186) Ratings
thank a team member
- 8.7View job history(480) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(464) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(517) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(252) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(542) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(328) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(72) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(80) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(70) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(78) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(128) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(125) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(120) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(128) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.5Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.5Job Requisition Management(71) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 4.9Publish to Social Media(57) Ratings
Software provides ability to publish postings to social media sites
- 6.3Job Search Site Posting(71) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(75) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.6Notifications and Alerts(83) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1123)Attribute Ratings
- 9.2Likelihood to Renew45 ratings
- 8.4Availability10 ratings
- 7.9Performance10 ratings
- 7.4Usability591 ratings
- 7.2Support Rating677 ratings
- 9Online Training5 ratings
- 8In-Person Training5 ratings
- 3.4Implementation Rating25 ratings
- 8.5Configurability9 ratings
- 8.4Product Scalability10 ratings
- 9Ease of integration6 ratings
- 7.9Vendor pre-sale10 ratings
- 9Vendor post-sale10 ratings
- 5Professional Services1 rating
Reviews
(1-25 of 101)TriNet for payroll and employee management
- Customer support
- Time card and payroll cohesion
- Their app
- Their time card feature can be a bit glitchy. We’ve had numerous employees struggle with it.
- Their system isn’t always intuitive. Trying to learn a new skill can be time consuming and it’s not always clear what the next step would be. A directory or learning center for processes would be great.
- The wing is great but we need more challenges!
Once you join Trinet you will be pleased
- Payroll processing
- Communication via email with their clients
- payroll reports
- Benefit process
- onboarding new hire
- Vacation and sick leave tracking etc
- To have some reports readily available like SOC
- Workers comp reporting to have access in the reports
- Cobra information if former employees opt-in having that information available in the reports section would help
New To TriNet
- Benefits
- Support
- User-friendly Platform
- Price
- not including 401k in the high prices
How TriNet helps
- We do not have to do workers comp audits
- They pay the payroll taxes
- Letting us get the w2 at the end of the year so we can give them to the employees instead of waiting until January 31 to put them in the mail our employees do not like to wait that long. It is a stupid issue with this company
- Like today I could not sign on something is wrong and i need to access the site and i can not and there is no one there to help this sucks I have to wait for some to come in at 9:00 am to help me. Just wrong
- quit with the diversity bull shit
- i have an awful time entering a new employee into the system sometimes it takes weeks
- the connect360 is worthless we should have 1 person who knows about trient and us not 50 million people who know nothing
Trusted Partner
- Helped us to transition smoothly from a private insurance model to a PEO
- Saved us money on our benefits offerings and created a seamless on boarding process.
- Once you are assigned to Payroll contact they are extremely responsive.
- The sales team was fantastic Moorim Kim (especially) as she stayed close with us as we transitioned to ensure a smooth process.
- The only feedback I can provide is that we are not able to expand in Montreal, Canada (where my second office location). So hard that we can not have the same site for both offices. This is not because of the team trying but a payroll issues that prevent us from moving forward (thank Dylan for all your help).
- State registrations
- Payroll compliance
- Health Benefits
- Communication
- State, federal, etc compliance
- Customer Service and availability
- Consultation
- Referrals out to partners/trusted vendors
- All of the training and 101 classes you can take
- Micro-sites
- Updating knowledge-base center for compliance-related things for new-hires
- More customized levels of permission
- Integrating and automating Birthday and Work Anniversary emails (Gusto has this and we really liked it)
- Integration with Guideline and/or 3rd party vendors
Well-suited for small companies who don't have the time or headcount to manage all of the compliance pieces in all of the different states you're in. Also great for someone who transitions or absorbs HR duties, due to all of the classes that you can take.
TriNet is a more long-term solution with scaling in mind.
Not well suited for companies who are in just a couple states.
Great for a small business
- Handle all state tax / state tax forms / state tax registrations
- Explaining benefits options
- The portal is really clunky - it opens multiple browser windows, you can't always go back. Just a really bad user experience on the site
It is expensive though, and not appropriate if you are big enough to support yourself.
TriNet a godsend for our HR and related needs
- Payroll and payroll taxes.
- Providing employee benefits and managing them throughout the year.
- I am challenged finding some payroll reports.
TriNet - Secured access. User-friendly navigation.
- One stop shop for company HR links, FAQs and personal information.
- Secure login that stores personal data in your account for later use.
- Access to W2s, tax forms, pay stubs, timesheet with user-friendly navigation.
- I had to use a separate platform for my 401k account.
- I was able to access previous years' W2s but past pay stubs may have disappeared.
- No other issues.
Perfect for New Hires
- TriNet outlines necessary tasks that are due and need to be completed within a necessary timeframe.
- There is a chat feature that assists with any questions that might arise while using the site.
- When signing up for benefits, it is easy to view and compare the different benefit packages and how they differ from one another in regards to the perks and monetary differences.
- The benefits listed are more of an outlined breakdown with the facts about each package and monetary numbers. It might be more helpful to give a more detailed description of each plan and in which situation this would work for the employee.
A part of the office
- Communication for questions I have, specifically on an administrative level.
- The variety and choice of health insurance.
- The website platform is informative and useful.
- Maybe on the website it would be helpful for the employee to be able to know who to contact, and for what, right away instead of trying to search for it
- The pop-ups for reports, and when I go to other pages, I don't love.
TriNet is a good HR solution
- Their HR Passport platform is great - very easy to use- our employees love it. Single sign on everything in one place for employees.
- TriNet manages our leaves of absences very well. Takes on the administrative burden of providing proper notification to employees and tracking of leaves
- Benefits - TriNet allows us to offer a wide variety of benefit options - as a smaller organization we would be limited to just a few medical choices, but with TriNet our employees are given the choice of 14 plans with 2 carriers. TriNet handles the new enrollment process (all online) as well as the open enrollment process.
- Proactive communication when a process changes. Sometime we find out that a process has changed when we try to do something, but not before.
- On the payroll side, there are times where they don't follow the instructions we request in the notes. Thankfully, we ask for a payroll register/pre process to review prior to approval which allows us to correct errors prior to processing.
- In December they changed from a relationship model (you have a specific representative) to a 360 model (you submit an email, call or chat) for assistance. The response times were not good. They have since changed us back to a relationship model which was much appreciated.
If an organization has their own special benefits plans, i.e. deferred compensation that TriNet didn't "write," sometimes it can be a bit cumbersome to implement within the TriNet system.
TriNet saves me time, anxiety and money
- Run payroll.
- Manage benefits.
- Manage 401K.
- Personal service.
- Speed of response.
- Customizing use.
Great service with TriNet
- Payroll.
- Compliance.
- Benefits.
- We used to be provided a dedicated account manager who always responded in a timely manner. Now you go through a general support line, sometimes responses can be a little slow.
Great choice for small company!
- Help HR and Finance teams at small companies operate more efficiently.
- Able to compete with bigger companies in term of offerings of benefits to employees.
- Wonderful customer service experience.
- Recently switched from person point-of-contact to chat with a random representative. For a small company like us, we appreciate having a go-to person.
With support option moving from one representative at TriNet to having chats with random strangers, sometimes it feels like we're shouting our pressing matters into the void.
TriNet is a HR time saver
- User friendly interface
- Many benefit choices
- Customer service is responsive and knowledgable
- Prices are high
- Many payroll functions are initially hard to figure out
- Benefit election process is confusing
TriNet offers a comprehensive and easy to use portal for all your HR and payroll needs!
- One portal gives access to everything.
- Quick followup by support.
- Easy to navigate website.
- Training etc. is easily available to employees.
- The process of putting an employee on LOA is tricky because of the coordination of pay between the company and different types of disability and other benefits. We didn't get much help in calculating this, so a calculator of sorts would be nice.
- Setting up vacation and sick leave plans was also a bit cumbersome with weird spreadsheets to fill out.
- I would like to see legally required notices, posters etc in a much more easy to find place. I still have not been able to locate all required new hire and termination notices on the site, just some of them.
Useful, especially for smaller companies!
- Having a dedicated representative.
- Payroll processor.
- Assists with benefits and renewal.
- If the representative is away, new ones might not always know the situation.
- General contact email isn't often helpful.
- The new reports system isn't as good as the one before.
- Account Management- Nicole P. is absolutely amazing and so supportive! Helps us tackle any hurdles that come our way!
- Employee Experience on the App- TriNet's app is very user friendly and has a great layout to provide a good UX.
- Operations- Alecia J. is full of knowledge to help us and is very quick to follow up and execute requests, which is always appreciated!
- Benefits- TriNet benefits are a bit tough. The site used to create and compare models in preparation to select a funding strategy is severely outdated and not user friendly. Additionally, for two years running, we have seen increases in our plan rates of 15%+ which is unmanageable in the long term for a smaller company like us.
- HR Support- In the last year, we have had 3 different HR Partners assigned to us. Two of the three created more problems than they solved and proved to be quite disorganized, unreliable, and lacked the knowledge to support our business effectively. That being said, Whitney M. is supporting us currently and she has been great to work with!
- Resources for Employees- TriNet has many resources for Employers on how things work, but I've noticed that many times when we request promotional materials for employees, they don't exist (i.e. a flyer for the EAP or tips on utilizing benefits properly, etc.).
- Payroll.
- Employee onboarding and termination.
- Reporting greatly improved.
- Site search could be improved.
- Turnover with company representatives.
Quality with room to improve
- The payroll submission process is user-friendly.
- PTO accrual and usage is handled well and removes the need for manual tracking on my end.
- When I have special HR requests, I typically get quick and detailed responses and support.
- When I request information from my rep, there are time when they place the burden of research back on me instead of doing the leg work themselves.
- I would like to see better response times when I have questions.
The Most Viable Management Tool
- Benefits - Volume purchasing power allows TriNet to put together extensive plan choices; benefit expertise saves client time and money in both shopping for and administering benefit plans.
- Payroll - TriNet will always ensure that employees are paid appropriately and timely and that all payroll taxes are submitted appropriately and timely.
- Because TriNet corporate employees cannot be named as trusted advisors at a client location, HR Passport is not designed well to accommodate the former corporate employee who later becomes an employee of a client. With the number of work-site employees now co-employed under the TriNet umbrella, this issue needs to be corrected, as it will happen with more frequency.
TriNet Review
- Benefits.
- Payroll processing.
- Some of the site's functionalities.
- It offers HR guidance, so we can ask questions about new legislation.
- We got help with benefit elections with an on-site presentation.
- Their "build your own report" doesn't work well. There are tons of bugs in their created reports that are wrong in several levels
- You can't use "sick days" only for people that have them available; you will have to check manually that they still have sick days left or not use that label at all
PEO search, stop looking...TriNet is the one!
- HR
- Benefits
- Customer Service
- Payroll
- Expenses tracking
- HR Training/Updates
- Reporting could be easier to work with. Just started a new system but still working out kinks.